Shipping & Returns
Shipping Policy
At First Buy Store, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Shipping Time
Delivery times may vary depending on your location and product availability. Most orders are delivered within 5–15 business days.
Free Shipping
We offer FREE Shipping on all orders over $45.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can monitor your package's progress.
Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to customs processing, carrier issues, weather conditions, or other circumstances beyond our control.
Incorrect Address
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions regarding shipping, please contact our customer support team. We are always happy to help.
Return & Exchange Policy
At First Buy Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
Items may be returned within 30 days of delivery if they are unused, in their original condition, and in the original packaging.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We may request photos to assist with the resolution process.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be issued to your original payment method.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Personal care products
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Opened or used items
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Gift cards
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Clearance or final sale items
Return Shipping
Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.